Frequently Asked Questions
Most frequent questions and answers
Q. Is my package shipped safely to me?
A. Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy.
Q. Can I talk to customer representative?
When does my order ship out?
If you deposit your payment by our 9 am (PST) cut off time, your order will be shipped the same business day. If you deposit your payment after 9 am (PST), your order will be shipped the next business day. We recommend that you send payment the day before you want us to ship your package (payments are processed in the order that they are received). It is our intention to ship as many packages as we can on any given day, therefore our cut off time may be extended internally past 9 am.
Can I cancel, edit or add to my order?
Yes, If you want to edit or add to your order, you’ll need to create a new order with us. We will then go ahead and cancel the old order (if it is has not been paid for already). Email us at firstname.lastname@example.org with your order number that you want cancelled
What types of payment do you accept?
We accept CashApp and PayPal as this is a safe payment method.We will send you an invoice by email once you place an order. All of the payment information that you require to make Payment will be found on your invoice. For your convenience, we also accept Bitcoin. To pay with Bitcoin, just follow the instructions shown on the checkout page. We will only ship orders once payment has been confirmed.
What are the shipping fees you charge?
On orders below $300, we charge $20 for shipping. For any order over $300 (after discounts), the shipping is free. We ship our orders via UPS : Xpress Post, and we provide a tracking number to you by email once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you.